So the points are:
- Use a headset, ear buds or the speaker phone function on your phone. If you don't have one of these options, invest in a new device -- you will be glad.
- Find something else to do while you wait -- read, meditate, watch a video, play a game, work a puzzle, trim your nails or plan a trip. In other words do something fun or productive or both while you or on hold.
- Make the call when you are not in a rush.