David E. Loftis. Ph.D.

Waiting on hold

2012-01-12T13:47:00.000-08:00

If you are totally relaxed as you wait long periods on hold for tech support or customer service, you don't need to read this post. If, on the other hand, you feel yourself fighting the urge to scream at whomever FINALLY takes the call, perhaps a few tips offered here could be helpful. Last night I was attempting to change an order and schedule an appointment with a large retail company. Despite the fact that every person I spoke with was pleasant and helpful, I was transferred from one department to another for about 45 minutes, only to have my call dropped and had to start the whole process again. What could have been a tremendously frustrating experience (and has been so in the past) turned out not to be so bad because I decided to read a newsletter on my computer and subsequently work a jigsaw puzzle on the same computer. Of course, you must have a headset or speaker phone to do this.

So the points are:

Use a headset, ear buds or the speaker phone function on your phone. If you don't have one of these options, invest in a new device -- you will be glad.
Find something else to do while you wait -- read, meditate, watch a video, play a game, work a puzzle, trim your nails or plan a trip. In other words do something fun or productive or both while you or on hold.
Make the call when you are not in a rush.

TED Lecture on vulnerability

2011-11-07T12:48:00.000-08:00

This is an excellent video about the importance of vulnerability in intimate relationships.

Road Rage -- Who suffers?

2011-03-28T12:21:00.000-07:00

There really are a lot of people on the road that are either incompetent, distracted, inconsiderate or entitled. Or to be a bit more generous, some of them are just lost and ended up in the wrong lane in unfamiliar territory. The ones that get my goat the most are the ones that race up ahead of a long lane of traffic, passing all of us that are waiting patiently. They are in what is obviously a left hand turn lane only, but they don't want to wait in line, so they push their way in causing the lane I am in to move even more slowly. I have fantasized that I had the power to cause all four of their tires to go flat at once.

During one of those days it occurred to me that I was getting all worked up, ruining what might have otherwise been a decent mood. I had ignited all kinds of juices in my body that would keep me negatively charged for many minutes after the incident had occurred. I realized that I had let this stranger have the power to mess up my day. That didn't sit well with me.

Since I don't have that power to make all his tires go flat, I could blow my horn, shoot a bird, yell and scream, race to catch up with him and cut him off, get on his tail and make him angry. I also realized that any of these actions could result in escalation and who knew how crazy that other guy might be.

So I decided that I would reclaim my power and not let these A holes get to me. Yes, they are often just that, but my getting worked up doesn't serve any productive purpose -- it just makes me feel bad (and I now know that those juices are not good for my health). Who really suffers here? Me! Not the other driver because frankly I am just unwilling to escalate the situation to a point of putting myself and others in physical danger.

I now work at keeping my cool for my own sake. I have no doubt that I am better off and I can get in my car without spoiling my day. The temptation is still there at times, but it really isn't too difficult to stay calm when I look at it as keeping my power. I remind myself in those moments that I am not going to let these guys cause me to lose control.

For me, I also find that listening to a book or music or a radio program helps to keep me in a calmer and unpressured state of mind. I work at allowing myself plenty of time to get to my destination and to not get stressed if delays are out of my control.

Can you become a more laid back person? Absolutely -- it's all about attitude and practice.

Enjoy the ride!

Making Your Bed

2011-02-21T11:39:00.000-08:00

A couple of years ago it dawned on me that I enjoyed walking into my bedroom and seeing a made bed. This was after years of not making my bed unless I was changing the sheets or was having company.

So I decided to try an experiment and committed to making my bed every morning. I discovered that it only took me about a minute or two minutes at the most and that it seemed that I was making a positive statement to myself about how I wanted my day and my life to be.

I was not doing this to please my mother or any guests that might be coming to my house. In fact, my mother was not alive except for her residence in my own psyche and more often than not, I was not having guests that would even notice whether or not my bed was made.

Making my bed was just something that pleased me.

I began to think of the behavior as a mini-meditation or some sort of statement of intention about my day. I was taking care of myself in this small, yet very symbolic way. As I began my day I was pausing momentarily to say that I was going to have a good day.

Making my bed has now become routine and I find it rewarding on a number of levels. I usually say something to myself as I am doing it like, “You are going to make this a good day.” I have come to believe that it is good for me even if I am not conscious of making positive statements while I am doing it.

So what’s my point?

I recommend that you find your own version of “making your bed.” It doesn’t have to be literally making your bed, it could be brushing your teeth or washing your hair or making your coffee. It just needs to be something that you do every morning and something that is taking care of yourself.

If you want to add an affirmation such as. “I’m going to have a great day,” that’s fine but not necessary. You don’t have to make it a big “woo woo” deal. Keep it simple and make it really fit for you.

If you want to copy me by actually making your bed, go for it. Try it on for a week or two and see how you feel.

Let me know how it works for you.

Dr. David Loftis' first blog post

2010-05-03T12:24:00.000-07:00

Hello and welcome to my new blog. I plan to share some of my thinking and experiences that relate to issues that are typical of those brought to me by my clients. This is a work in progress and I hope to post a new article soon.